Overview

The Effective Service Advisor

Designed for customer-facing staff, such as Service Advisors, Receptionists, and Managers who work in independent vehicle repair workshops focussing on developing enhanced customer service and communication skills to gain trust, build customer confidence and increase sales.

Course Content
• Map the customer journey
• Ensure excellent service
• Explore effective communication skills
• Highlight the importance of diary management and parts ordering
• Present product upselling strategies
• Show methods for handling conflict and difficult conversations

Training Pathways
The Effective Service Advisor is a component of the following Training Pathway:

The Professional Service Advisor
• The Technical Service Advisor
• The Effective Service Advisor
• Efficient Workshop Operations
• IMI Level 1 Awards in ADAS & EV Awareness