Overview

Efficient Workshop Operations

Designed for Service Advisors, Receptionists and Managers, working in independent vehicle repair workshops to identify how front-of-house activities and effective communication can directly influence workshop productivity and profitability.

Course Content
• Present workshop processes that maximise potential
• Identify skill strengths and gaps
• Plan for future skill requirements to support growth
• Emphasise clear communication
• Explain key aspects of workshop compliance

Training Pathways
Effective Workshop Operations is a component of the following Training Pathway:

The Professional Service Advisor
• The Technical Service Advisor
• The Effective Service Advisor
• Efficient Workshop Operations
• IMI Level 1 Awards in ADAS & EV Awareness