Overview

Quality, Sales & Social Media – CSA3

Course Overview:
Service advisors, managers, team leaders, and decisionmakers at your garage responsible for customer experience, operational performance, and driving transformation across their teams.

Course Content:
This course is designed to provide a comprehensive understanding of Quality Management, where the process started to where it is today. Sales processes to help increase business sales and profits. A look at social media and how this can increase business interest.

Prerequisites:
Customer Service Base level (CSBL1) is advised not mandatory before attending Advanced Modules.

Attainment:
• Ensures consistency, reliability, and customer satisfaction in products and services
• Implementing standards like ISO 9001 to maintain high quality
• Continuous improvement and feedback help enhance business reputation and efficiency
• Focus on customer needs, competitive pricing, and aftersales support
• Inventory and supply chain management are crucial for timely service delivery
• A powerful tool for brand awareness, customer engagement, and lead generation
• Regular content updates, advertising, and engagement strategies help drive sales and build customer relationships