Overview

People & Process Management – CSA2

Course Overview:
Service advisors, managers, team leaders, and decisionmakers at your garages responsible for customer experience, operational performance, and driving transformation across their teams.

Course Content:
This course is designed to provide a comprehensive understanding of People Management and optimising your Workshop Processes. By the end of the training, participants will be equipped with practical knowledge and actionable strategies to enhance leadership skills, self-management, employee lifecycle management, and workshop process optimisation.

Prerequisites:
Customer Service Base level (CSBL1) is advised not mandatory before attending Advanced Modules.

Attainment:
• Demonstrate effective leadership and self-management techniques
• Optimise the employee lifecycle for higher engagement and retention
• Improve workshop operations through process optimisation and lean management
• Leverage technology and KPIs for better efficiency and customer service
• Drive business success through enhanced people management and operational excellence