Overview

People and Process Management – BSEA2

Course Overview:
Service Advisors/Managers, Team Leaders, and Decision-Makers at Bosch Car Service centres responsible for customer experience, operational performance, and driving transformation across their teams.

Course Content:
This course is designed to provide a comprehensive understanding of People Management and Optimising Bosch Car Service Workshop Processes. By the end of the training, participants will be equipped with practical knowledge and actionable strategies to enhance leadership skills, self-management, employee lifecycle management, and workshop process optimization.

Prerequisites:
All online base modules need to be completed before attending the face-to-face training.

Attainment:
• Demonstrate effective leadership and self-management techniques
• Optimize the employee lifecycle for higher engagement and retention
• Improve workshop operations through process optimisation and lean management
• Leverage technology and KPIs for better efficiency and customer service
• Drive business success through enhanced people management and operational excellence

• Demonstrate effective leadership and self-management techniques
• Optimize the employee lifecycle for higher engagement and retention
• Improve workshop operations through process optimisation and lean management
• Leverage technology and KPIs for better efficiency and customer service
• Drive business success through enhanced people management and operational excellence