Overview

People and Process Management :BSE2

Target Audience
Service Advisors/Managers, Team Leaders, and Decision-Makers at Bosch Car Service centers responsible for customer experience, operational performance, and driving transformation across their teams.

Course Objectives
This course is designed to provide a comprehensive understanding of People Management and Optimizing Bosch Car Service Workshop Processes. By the end of the training, participants will be equipped with practical knowledge and actionable strategies to enhance leadership skills, self-management, employee lifecycle management, and workshop process optimization.

Key Learning Outcomes
• Demonstrate effective leadership and self-management techniques
• Optimize the employee lifecycle for higher engagement and retention
• Improve workshop operations through process optimisation and lean management
• Leverage technology and KPIs for better efficiency and customer service
• Drive business success through enhanced people management and operational excellence