Overview

IMI Professional Development Programme – Module 3. Customer Service Excellence

Highly interactive, bespoke Management Development Programme tailored for the automotive sector

• Designed for owners and staff to enhance understanding of leadership and management skills
• Aimed at maximising business operations and growth
• Course structured into 4 modules, each lasting 2 days
• End-targeted actions are agreed upon with delegates to ensure job role effectiveness
• Includes an End Point Assessment (EPA) after each module to evaluate workplace learning application and outcomes
• Delivered over a specific period to allow for learning reinforcement between modules
• Successful attendees qualify for IMI Professional Register Certification in Leadership and Management Development

Module 3 – Customer Service Excellence

• Staff skills analysis
• Future requirements to encourage growth and skill sets
• Importance of clear work instructions across the team
• Benefits of growth VS external recruitment
• The journey from apprentice to MOT Tester

Flexible Delivery

Successful completion of the whole 8-day programme includes IMI Professional Register Certification, which carries with it IMI Member level membership for 1 year.
If you would like staff members to achieve one module e.g. Customer Service Excellence, these modules can be attended standalone. Please note this does not carry IMI certification or membership.

Training Pathways
IMI PDP – Module 3. Customer Service Excellence is a component of the following Training Pathway:

IMI Professional Development Programme
• IMI PDP Module 1. Finance & Planning
• IMI PDP Module 2. Operations & Processes
• IMI PDP Module 3. Customer Service Excellence
• IMI PDP Module 4. Business Development