Overview

Great Customer Service

TRAIN CUSTOMER FACING STAFF TO DELIVER EXCELLENT CUSTOMER SERVICE

2 day interactive training for Customer facing roles to learn and improve the skills required to deliver excellent service to Customers.

What the course covers

• What good service looks like
• Customer Expectations
• Listening skills, the art of hearing what is said
• Responding to email / telephone / text / on line bookings and face to face enquiries
• What goes wrong in Aftersales / service
• 7 key step processes for Aftersales Customer Service
• Selling techniques for common service items
• Presenting the Customer invoice in a professional manner
• Avoiding Customer challenges on pricing
• Dealing with Customer conflict
• How to excel at Customer service
• Action plan for at work application

What are the aims of the course?

To equip learners with skills to meet and exceed customer expectations through great customer service.

Who is the course for?

Customer facing members of staff or anyone looking to develop into the role of Service/Reception advisors.