Customer Service

DLACST

Our Pricing

Trade £199.00

Network Points 800

Customer Service

DLACST

Our Pricing

Trade £199.00

Network Points 800

Overview

Customer Service

To meet the demands of modern customers and expansion of social media, technicians are often required to adapt their interaction on technical and non technical matters.

This course is designed to boost technicians confidence and enable them to improve their communication skills when dealing face to face or over the phone..

Content

Know your customers and frame of approach

Listening and understanding skills

Giving clear instructions and questioning

Gathering suitable information and professionalism

Length: 1 day

Download Course Overview

Availability

There aren't currently any dates available for this course. New dates will be coming soon, please check back later.