Overview

Customer Care :CS1

The customer is important to your business!
Do you understand their expectations?

First class customer care has always been acknowledged as crucial for business reputation and customer retention. Positive customer impressions and attitudes is a vital component for the overall success of any business.

While the actions of staff directly influences a customer’s experience, the application and maintenance of effective techniques in this area entails a specific set of knowledge and skills. This course has been specifically designed to address the customer care skills requirements for garage staff. It also meets the requirements for technicians wishing to complete the Bosch Diagnostic Technician and Master Technician programmes.

Course Content