Overview

City & Guilds Level 3 Award in MOT Management

City and Guilds have developed a new Level 3 Award in MOT Test Centre Management, developed in collaboration with the DVSA to give learners the knowledge and skills required to manage MOT Vehicle Test Centres.
The qualification will teach you how to:

• Manage the legislative and compliance knowledge required to manage an MOT centre
• Effectively encourage improvements in customer service
• Develop and supervise staff within a testing centre
• Understand the centre quality systems and audits

Entry Requirements
There are no formal entry requirements for the MOT Manager Training qualification.

What do I achieve?
Learners who achieve this qualification can apply for a licence to become an Authorised Examiner (AE) / Authorised Examiner Designated manager (AEDM).

Course Content
The content of this qualification is designed to enable the successful candidate to competently manage a Vehicle Testing Station (VTS).

• Managing the legislative and compliance requirements of a VTS
• Dealing with customer service problems and complaints
• Developing and supervising staff within a test centre
• Test centre quality systems and audits