Overview

Business Transformation & Management – CSA1

Course Overview:
Service Advisors/Managers, Team Leaders, and Decision- Makers at your garage responsible for customer experience, operational performance, and driving transformation across their teams.

Course Content:
This course is designed to empower participants with advanced customer management strategies and operational excellence techniques specifically tailored for your garage.
By mastering these areas, attendees will learn how to drive measurable transformation in their service operations, ensuring that both customer satisfaction and operational performance align for long-term success.

Prerequisites:
Customer Service Base level (CSBL1) Is advised not mandatory before attending Advanced Modules.

Attainment:
• Build lasting customer relationships through personalized services and loyalty-focused strategies
• Leverage CRM tools and feedback mechanisms to tailor services and exceed customer expectations
• Streamline workflows, reduce service times, and improve resource utilisation in your workshops
• Apply data-driven approaches to monitor and optimise operational performance
• Utilize digital tools and performance metrics to link customer satisfaction with operational outcomes.
• Develop actionable, measurable plans to implement customer and operational strategies in day-to-day operations