Overview

Business Transformation and Management – BSEA1

Course Overview:
Service Advisors/Managers, Team Leaders, and Decision-Makers at Bosch Car Service centres responsible for customer experience, operational performance, and driving transformation across their teams.

Course Content:
This course is designed to empower participants with advanced customer management strategies and operational excellence techniques specifically tailored for Bosch Car Service centres. By mastering these areas, attendees will learn how to drive measurable transformation in their service operations, ensuring that both customer satisfaction and operational performance align for long-term success.

Prerequisites:
All online base modules need to be completed before attending the face-to-face training.

Attainment:
• Build lasting customer relationships through personalized services and loyalty-focused strategies
• Leverage CRM tools and feedback mechanisms to tailor services and exceed customer expectations
• Streamline workflows, reduce service times, and improve resource utilisation in Bosch Car Service workshops
• Apply data-driven approaches to monitor and optimise operational performance
• Utilize digital tools and performance metrics to link customer satisfaction with operational outcomes
• Develop actionable, measurable plans to implement customer and operational strategies in day-to-day operations